The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. I set the router up early in the morning and it was blue straight away and working. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. BT have been no help at all just saying this is a problem with openreach. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. From speeding up your internet connection to managing your account and billing. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. 8 up, which is consistent with past results. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Connect to your BT broadband hub over wi-fi or use the 1. BT add on. However by restarting the O. Changed my broadband over from Sky to BT, sky worked fine. Today is 12th of September We are still without Internet. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. Watch over 70 Freeview channels as well as. No upfront costs. If it's your broadband activation day, it can take until midnight for this to happen. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Your options. Hello I'm sorry to hear about this experience, I completely understand your frustration. BT Total broadband. You can then return and watch NOW on your BT TV Box as. Check if. BT however has failed too, our landline is working but our broadband is not. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. . On 17/06 BT support team told me that there is a glitch in the orde. Security. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. My activation date was the by midnight on the 21st but never happened. . Prices and TNT Sports content subject to change at any time. BT outages reported in the last 24 hours. Repair is delayed after your broadband or landline stops working. Change the playing field, expect problems. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. BT: Fibre 2 & phone. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. . We moved from Sky to BT after they failed to. Moving home. On 17/06 BT support team told me that there is a glitch in the orde. Only on EE. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Select Activate on BT Virus Protect. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Log in to My BT. Since then,. Go to MyBT and log in using your BT ID and Password. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. The Lounge; BT. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. However, I am curious. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. I'm not. I ordered broadband at the end of June with an activation date of July 11. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. That is where your problem started. LukeH2022. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We set up the hub and waited all day,. So placed the order on 22nd June. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Switched from BT to Plusnet, activation day today 19th May. BT customer service phone numbers (broadband, mobile or phone line) problems. I am currently in the process of switching from BT to Sky. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. With BT Service Status you can check your BT Broadband, Landline or TV is working. Chat is available between 7am and 10:45pm, 7 days a week. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. They have a large number of electronic components which can fail. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Scam calls. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. I'm sorry if you're having problems setting up the BT Sport on your EE service. . Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. I. Payment by Direct Debit. My TV. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. happened to a few people. My activation date was on the 5th of November. Again, that never happened. Broadband / BT Fibre broadband / Activation Delay; Options. Order 13th Auguest for a line install and act. . Transferred to technical team, and prompty cut off. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. For the last 3 hours been trying to contact vodafone through phone and live chat. It is common for some problems to be reported throughout the day. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Every time I am told to. It goes up to 25x faster than our standard fibre. Learn how to get started with Mobile. Region No. Long story short. Serious speeds to make light work of the heavy lifting for large families and power users. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. Check BT Broadband service status. No Internet connection, BT and ISP blame each other. 99/month when bundled with Fibre 1 superfast broadband thereafter. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. Broadband activation issues and poor. So I though. Home setup, Wi-Fi & network discussions. Press the Power button on the back until all the lights go off and wait for 5 minutes. But she decided to move to BT Fibre 1. Here's how to sign in on your BT TV device (e. Login & BT ID issue Chat now. Home phone including Digital Voice; BT. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. This would have been shown on the notes part of that page you displayed. We moved from Sky to BT after they failed to activate our broadband. Most of our contracts are 24 months, but we do have some that are 18. BT Activation issues; Options. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. Raise a fault. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. YouView from BT. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Every time I am told to. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Choose a topic. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. A master socket is the main socket for the phone line in your home, not an extension socket. I have un-installed and re-installed the software 5 times in various different ways but. I called BT and reported the same issue and they asked me to wait until 26th May due to bank holiday weekend. Activation of Broadband confirmed, but no broadband service and told to wait three days. More options. You should receive an email or text from us confirming your activation date. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Shortly afterwards i received the reward card and it stated on there to await the activation code. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. 2020 but since then my broadband is still inactive. Provided the commissioning test passes, you will be told that your service is now active. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. First of all apologies for the long post but here goes. He gives me a router to take home and I cancel with BT. Received my router but am not to plug in until text message. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 3. BT however has failed too, our landline is working but our broadband is not. And, as a housewarming gift, we'll give you a month of free. . Problem. He gives me a rout. So if I ordered it that day, the soonest I could get connected was on 12th Sept. We’ve spent hours on the phone and ea. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). Connecting to broadband for the first time. Placed the order online and was told the engineer's visit would be the 14th Jun. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. Hi , I am so sorry for the delay in getting your services activated. Until today I paid for Sky ADSL2+ broadband for her. 2. . If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. Full Fibre 900 Install. Sim only deals. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. . The letter also stated that "Your broa. I hope this is the right forum area - apologies if not. 31-08-2021 1:10 PM. BT broadband and Sport from £1 a month for 3 months. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. I ordered broadband and it was due to be activated with an engineer visit on the 7th. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. . 99 per month for months4-24 24 month contract. Find out what the lights mean on your BT Business hub. 1. com & Community; Broadband. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . I. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. g. Please follow the instructions provided in the private message that I've just sent to you. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. Fix broadband problems. . although I was given a date of 4th May as my new activation date, I am still. UK BT or EE subscribers only. . YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Step 1. Offer ends 07/12/23. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. . The engineer came and there was no issues raised however the activation did not occur. The engineer came and there was no issues raised however the activation did not occur. . . Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. . I had an activation date of Apr 26th, but there is no connection. Transferred to technical team, and prompty cut off. This may look like those shown below , or something similar. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. I did a speed test right after I got the confirmation text earlier today. broadband activation has been delayed for 2 weeks. Track my order >. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. Ok, ofcourse no broadband next day call " sorry our system shows Yo. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. My activation date was yesterday. Free activation. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. . At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. Keep an eye on bt. Internet is currently two days late. Activation was set to be on the 19th. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. Our network reaches over 99% of the UK, so we've got you covered. With BT Service Status you can check your BT Broadband, Landline or TV is working. I was recently told that fibre is now available in my area. Activation date was set for 7th of October. 4G Home Broadband - 30Mb. I ordered ultrafast fibre 1 on the 22 of October. . A steady blue means that the Hub is connected to your broadband. Checkout now. I thought it’s a straightforward transfer. Hi All I was wondering if someone could shed light on what could be going on here. Vodafone is terrible at communicating updates to the customer. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. . Home phone & Mobile. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. 2 Replies 161 Views. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. We know you need your broadband and landline to stay connected. Browse . With BT Service Status you can check your BT Broadband, Landline or TV is working. Broadband activation issue. Options. Activation date given 15th December. Improve your internet connection, whether it’s slow or you can’t connect. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Once your broadband is up and running, just go to My BT and log in with your My BT details. Registered: 21-04-2017. That. #1. Sky activation update says: - to be activated on 16th. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Automatic Compensation. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. My Bills & Payments. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. What does your master. The adviso. Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. in Broadband activation 20-06-2023; After activation sync speed dropped. Option 2. 4. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. . However, there is usually a £9. Check the black cable with the grey connectors on the end is. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Hi all, I have a new build property. No one turned up on the date. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. Done all the recommended steps as they say the problem is. Had 4 people from Sky say the same response: "wow this is really unusual". There is delayed activation of your broadband or landline service. BT however has failed too, our landline is working but our broadband is not. BT Fibre broadband / No internet on activation day. so there was no issues there… now all there was to do was wait for it to be activated. I don’t have internet still. Announcements, Guides & Community Updates; The Lounge; BT. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. If you’ve got one of these, try these checks. BT Fibre broadband / Broadband Activation Issues; Options. No. . Update to my last post. Broadband Extras & Apps from BT. I was given an activation date of 20/01/2014. I'm afraid only our telephone agents can look into broadband related queries. Pay only £1/month for the first three months, then just £18/month thereafter. How to switch broadband. BT are supposed to activate my home broadband on 15/06 . BT. Cue several months of waiting. On the day of activation, connect your new router to the master phone socket. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. Landline; BT Mobile; Email. ACTIVATION. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. PlusNet broadband - problems getting connected. Check BT Broadband service status. Check the broadband cable. The only BT Employees are the forum moderators. Received TV box, hub and told that phone line was active. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. 76 - 02/12/2020. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. BT are supposed to activate my home broadband on 15/06 . YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 2. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Choose a category. I don’t have internet still. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. 99 for a new landline, but it’s free if you already have one. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. . Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. That is where your problem started. . BT Virus Protect app. Our broadband keeps dropping out, losing connection. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. Contact us. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We are so annoyed. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). Came online to check my bt account to see what it was saying and. Managing my subscription passed to BT/EE. Once completed you could have requested a new phone number. I know Sky was connected in the house previously. To take your BT services with you when you move home, please let us know you're moving. You should have the BT Smart hub 2. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. . Broadband speeds There are simple ways you can boost performance and get the best from your broadband. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. TalkTalk. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. 24 month contract. Since then there has been a series of problems including routing errors, cable work.